Email is an information silo
“Oh, you weren't in the meeting. Let me forward you the minutes so you can catch up”
“Oh, you weren't in the meeting. Let me forward you the minutes so you can catch up”
When you think you have a problem, you reframe it into a problem you can actually solve. And then you're faced with this:
I finally started reading Shape up. I'm only a quarter of the way in, but I'm already drowning in notes.
Some notes on things to think about when designing processes:
If you ever find yourself saying, “there were mistakes made, but not by me,” then you might want to consider the possibility that you're going through cognitive dissonance.
One behavior I keep running into with most newly-formed teams is the overwhelming desire to steer clear of any conflict.
In Making Conversation, Fred Dust talks about how the physical spaces our conversations inhabit can affect their content and direction.
...is not the same as voicing them.
Do you
a. Feel offended/insulted/angry/hurt that they lied to you? b. Ask them why they lied to you? c. Ask yourself why they felt the need to lie to you?
For a lot of people, the impact-effort matrix is a quick way to work out what they should – or shouldn't – focus their efforts on.